Requests everywhere
Texts, emails, sticky notes. I put every request in one place, so nothing slips and everyone can see where things stand.
Less busywork. More business.
I automate the mundane stuff: requests lost in texts and email, info typed into three places, the spreadsheet someone dreads every Friday. Your people get their time back for work that needs a person, with fewer mistakes and lower costs. No hourly billing.
What I fix
The stuff that eats your week.
Nobody knows who's on what
Projects and know-how live in people's heads and inboxes. I set up the systems they belong in, organized so anyone can find things and see who's on what.
The same info, typed twice
Your systems don't talk to each other. I connect them so it's entered once, and nothing gets mistyped along the way.
The job nobody wants
The weekly report, the data entry, the after-hours calls. I automate the repetitive parts, so they're done right every time and your people get their hours back.
Selected work
Systems real companies run on.
Two of the bigger jobs, start to finish. Company names are left out; the figures are real.
01
Company-wide Help Desk
A multi-state home-services company
143
open requests, down from 654
Their help desk was an old tool, and requests were piling up.
I replaced it with one system the whole company now uses to ask for help.
- requests through it
- 2,300+
- typical first response
- 2.1 hrs
- typical time to resolve
- 2.2 days
Spiceworks → Jira Service Management
02
Nationwide Subcontractor Sourcing Pipeline
The same company's recruiting team
6hours a week
saved on finding subcontractors
Recruiting subcontractors in a new market meant searching by hand and emailing them one at a time.
I built a pipeline that found them, pulled their contact details, grouped them by metro area and sent each company a personalized email. Launching a new market took four commands.
- states covered, from the first search to the first email
- 48
Python · Google Places API
Results from past projects. Yours will depend on your business.
More work
- 03Company-wide Atlassian SetupA request portal, a full software delivery workspace from idea to release, and documentation for every team, for a software companyPortal live the day after they asked
- 04Retail Launch Scheduling AutomationEvery appointment time for a retail partner's booking launch, entered by script instead of by handBuilt and running in 2 hours, saving days of manual entry
- 05Bulk Warranty RegistrationWarranty and rewards registrations filed in bulk, with anything unusual set aside for a personAbout $6,000 a year in rewards
- 06After-Hours AI Phone AgentAnswers calls after hours. My own server ties together the best AI voice, speech and language services for natural, quick conversation$0.27 a minute, down from $1.47
How it works
You're not betting on me. I'm betting on me.
- 01
A free call
You tell me what's eating your time. No charge, no pitch deck.
- 02
A written plan we agree on
What you get, what “done” means, and the price.
- 03
I build it
You see it working before you pay for it.
- 04
I show your team how to use it
A walkthrough for the people who'll use it, plus notes they can come back to. Or, if you'd rather, I keep it running for you.
The deal
Paid when it's done
I don't get paid until the work is done and working. Bigger jobs get split into stages, each with a price agreed up front, and you pay as each one is finished.
No hourly billing
You're not paying by the hour to maybe get a result.
Just me
You talk to the person doing the work, with no agency markup on top.
Built faster, done properly
I use AI to help me build faster, and I still test it, write it down and hand it over properly.
I stand behind it
If something I built breaks within 90 days of handover, I fix it free. That covers my work, not changes to other systems or new requests.
Final terms are set in each project's written agreement.
SSPhoto to come
About
Hi, I'm Scott.
I've spent my career on the operations side of IT: running service desks, automating the work nobody wants to do by hand, and keeping the systems a business depends on running smoothly. Springhill Solutions brings that experience to your team.
Working with family-owned businesses is personal for me. I grew up around my father's, and I know firsthand what it takes to keep one running.
You work with me directly, from the first call to the finished system and beyond. No hand-offs, no account managers, just one person who knows your setup and cares that it works.
Tell me what's slowing your team down.
Book a free 30-minute call. Tell me what's eating your time, and I'll tell you straight whether it's worth automating, roughly what it would take and what it would cost. If the honest answer is “don't bother,” you'll hear that too.